Our Journey, Mission, and Values
Our Story
We began our journey with a simple yet powerful idea: To make a positive impact on the world! Our founder, Christian Delgado driven by a passion for innovation and a commitment to excellence, established our firm with the aim of delivering quality bank products and tax preparation services that enhance the lives of our customers. Over the years, we have grown from a small startup to a leading player in our industry, thanks to our unwavering dedication to our core values.
Early Beginnings
Our story started in a modest studio, where a group of ambitious individuals came together to create something extraordinary. With limited resources but an abundance of creativity and drive, we laid the foundation for what would become a thriving enterprise. Through hard work, perseverance, and a relentless pursuit of excellence, we overcame countless challenges and achieved remarkable milestones along the way.
Milestones and Achievements
Throughout our journey, we have celebrated numerous achievements that have shaped our company’s identity. From launching franchise opportunities to expand our global footprint, each milestone has been a testament to our commitment to innovation and customer satisfaction. Some of our most notable accomplishments include:
- Introducing our first flagship online tax preparation office, which revolutionized the market and set new industry standards by catering to taxpayers online.
- Launching our web platform on Google, marking the beginning of our national expansion of marketing efforts within the United States of America.
- Receiving prestigious awards & recognition for our contributions to the tax preparation industry with a combined 25 years of experience.
- Establishing strategic partnerships with leading organizations to drive innovation and growth.
Our Mission
Our mission is to create value for our customers by delivering exceptional online tax preparation services on a national level combined with the latest technology to provide a smooth and stress-free e-filing experience. We strive to be a trusted partner and a positive force in the communities we serve. Our commitment to sustainability, social responsibility, and ethical business practices guides everything we do.
Customer-Centric Approach
At the heart of our mission is a deep commitment to our customers. We believe in building lasting relationships based on trust, transparency, and mutual respect. By listening to our customers’ needs and continuously innovating, we aim to provide solutions that empower them to achieve their goals and dreams.
Empowering Our Employees
We recognize that our success is built on talent, dedication, and passion of our employees. We are committed to creating a supportive and inclusive work environment where every team member can thrive. Through professional development opportunities, recognition programs, and a culture of collaboration, we empower our employees to reach their full potential and contribute to our shared success.
Sustainability and Social Responsibility
We believe in making a positive impact on the world around us. Our sustainability initiatives focus on reducing our environmental footprint, promoting responsible sourcing, and supporting local communities. We are also committed to operating with integrity and transparency, ensuring that our business practices align with the highest ethical standards.
Our Values
Our values are the guiding principles that define who we are and how we operate. They shape our culture, influence our decisions, and inspire us to achieve our mission. Our core values include:
Innovation
We embrace a culture of innovation, constantly seeking new ideas and approaches to improve our products, services, and processes. We encourage creativity, experimentation, and a willingness to take risks in pursuit of excellence.
Excellence
We are committed to delivering the highest quality in everything we do. From our bank products and tax preparation services to our customer interactions and internal processes, we strive for excellence and continuous improvement.
Integrity
We conduct our business with honesty, transparency, and ethical behavior. We believe in doing the right thing, even when no one is watching, and we hold ourselves accountable to the highest standards of integrity.
Customer Focus
Our customers are at the center of everything we do. We listen to their needs, understand their challenges, and work tirelessly to provide solutions to their tax needs that exceed their expectations. Customer satisfaction is our top priority.
Teamwork
We believe in the power of collaboration and teamwork. By working together, we can achieve more and create value for our customers and stakeholders. We foster a culture of respect, inclusivity, and open communication.
Social Responsibility
We are committed to making a positive impact on society and the environment. We actively seek opportunities to give back to our communities, support charitable causes, and promote sustainable practices in all aspects of our business.
Looking Ahead
As we look to the future, we are excited about the possibilities that lie ahead. Our commitment to innovation, excellence, and customer satisfaction will continue to drive our growth and success. We remain dedicated to our mission and values, and we are confident that our journey will be defined by new achievements, meaningful contributions, and lasting positive changes.
Thank you for being a part of our story. Together at Delgado & Associates, your online tax professionals, we will continue to reach new heights and make a better difference in the world.
Sincerely, Christian Delgado
President of Operations